Training Institute in Dubai - Knowledge Point Training Institute Dubai UAE

The genesis of Knowledge Point Institute can be traced back to 1995 when the digital world was literally being taken by storm through unleashing of the potential of computers

Quality Management

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Quality Management

A quality management is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps to coordinate and directs an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

During the length of the course, we teach the importance of diligence and alertness and its implications in positive and negative scenarios. This course is best suited for individuals, leaders, supervisors and all who are engaged in quality management implementation of organizational performance.

Overview of target Competencies
  • Quality management
  • Quality control and assurance
  • Applying quality tools
  • Leadership
  • Team management
  • Understanding ethics
  • Using quality methodologies
Leadership and management in quality
  • Definition, similarities and differences
  • Can leadership be taught and developed?
  • Traits of a true quality leader
  • Role of leadership in supporting quality management systems
  • Situational leadership in quality
Quality basics and definitions
  • Definition and concept of quality
  • History of quality
  • Benefits of implementing a quality model
  • Review of common quality models
  • Review of quality gurus
  • Quality philosophies
  • Deming’s fourteen points
  • Juran’s trilogy
  • Crosby’s zero defect mindset
  • House of quality and Quality Function Deployment (QFD)
  • Six Sigma methodology
  • Lean principles
  • Quality models, awards and methodologies
  • Malcolm Baldrige national quality award and EFQM
  • Dubai quality award
  • HH Sheikh Khalifa excellence award
  • ISO9001
  • Total quality management
Building teams in a quality management system
  • Why team thinking is important in quality management projects
  • Barriers to teams achievements
  • Characteristics of effective teams
  • Team development cycle
  • Team members selection tools


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