Training Institute in Dubai - Knowledge Point Training Institute Dubai UAE

The genesis of Knowledge Point Institute can be traced back to 1995 when the digital world was literally being taken by storm through unleashing of the potential of computers

Six Sigma

Six Sigma

Managers, supervisors, and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

Overview of target Competencies
  • Deploying Six Sigma
  • Problem-solving skills
  • Critical thinking skills
  • Using Applied statistics
  • Change management techniques
Introduction to quality
  • Definition of quality
  • History of quality
  • Benefits of quality systems
  • Meet the ISO 9000 family
  • Cost of poor quality
  • Evolution of quality management
  • Quality management principles and six sigma
  • Quality maturity ladder
Definitions of Six Sigma
  • What is Six Sigma and what does sigma mean?
  • History of Six Sigma
  • Why should organizations use Six Sigma?
  • Savings from Six Sigma
  • Six Sigma as an improvement strategy
Six Sigma in customer service
  • Effects of Six Sigma on customer satisfaction
  • Levels of sigma performance
  • The Kano model and quality function deployment
  • The fruit of Six Sigma
Implementing Six Sigma
  • The methodology
  • The DMAIC stages (Define, Measure, Analyze, Improve and Control)
  • Roles for managers and employees
  • Roles of green belts and black belts
  • Six Sigma and Lean
Statistical analysis of Six Sigma
  • Sigma as a metric
  • Sources of variation
  • Calculation of process capability and sigma level
  • The commute example
  • Software to support analysis
Problem-solving using Six Sigma
  • Six Sigma toolbox
  • Control charts
  • Pareto charts
  • Cause and effect diagrams
  • Why-why diagrams
  • The turtle diagram
Deployment of Six Sigma
  • Project selection and charter importance
  • Leadership and employee involvement
  • Selection of Six Sigma projects: guidelines
  • Characteristics of a successful Six Sigma project
  • Corporate commitment: ten questions for leaders
  • Sources of high impact opportunities


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