Training Institute in Dubai - Knowledge Point Training Institute Dubai UAE

The genesis of Knowledge Point Institute can be traced back to 1995 when the digital world was literally being taken by storm through unleashing of the potential of computers

Galileo

Galileo

This course is recommended for: - Travel agents, Airline reservation agents, Tour operators and Call center agents. The main key topics handled over the course are as follows –

This course is recommended for: – Travel agents, Airline reservation agents, Tour operators and Call center agents. The main key topics handled over the course are as follows –

  • The travel and tourism industry and the working environment for travel professionals
  • Geography and industry codes
  • Travel documents and the airline passenger experience
  • Air transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer service principles
  • Airfares and ticketing
  • The Galileo system functionality
  • Introduction to airfares, analyzing itineraries & retrieving fares from a GDS flights availability.
  • Study one of these tree GDS system.
  • Seat assignment by area.
  • Hotel reservation
  • Queues
  • Airfare display
  • Issuing a basic airline tickets
  • Building a booking file
  • Passenger servicing

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